Policies and Procedures

Types of Payment Accepted

VISA, MasterCard, and AMEX

Credit card payments will be processed immediately upon registration.

 

Course Withdrawals, Transfers, Substitutions & Cancellations

Withdrawal or transfer from a course

Online delivery • A full refund less a $50 + tax administrative fee provided the request is received via email to bcBuilderTraining%23ca|info  before beginning the online course. The course fee will not be refunded in whole or in part if a student withdraws after beginning the online course

Student substitutions • For a $50 + tax administrative fee, a student may take the place of another student enrolled in a course before a course has been started provided 24 hours’ notice is received via email  to bcBuilderTraining%23ca|info.

Withdrawal due to illness • If a student withdraws for medical reasons confirmed in writing by a physician, 100% of the course fee will be refunded less a $50 + tax administrative fee.

Refunds • Are issued according to the original method of payment and may take up to 5 business days unless requested sooner via e-mail to bcBuilderTraining%23ca|info

 

Timeframes

Completion of online courses • Students have 6 months from the date of course registration to complete each online course.  Extensions can be purchased if additional time is required.

Extension requests If you are unable to complete a course within the original 6 month time period allotted, you may purchase up to three extensions.  Each extension is 3 months in length.  The fee for each extension is $100 + tax.

 

Exams 

Exam rewrite • $50 + tax per rewrite. Exam rewrites are not available for challenge exams.  Exam rewrites are available within 3 months of completing the  online course. The fee must be paid in advance. 

Rescheduling an exam • $50 + tax.  If an exam needs to be rescheduled with less than 5 business days notice, a $50 + tax fee will apply.  No fee will be charged to reschedule an exam providing that at least 5 business days advance notice is given. 

Exam challenge or proficiency test• $150 + tax.  Individuals who feel they have proficiency in the subject matter may choose to pay $150 + tax per course and take BC Builder Training's 3rd party proctored qualification (core competency) exam.  Students will not be provided access to any of the course materials in order to prepare for the exam.

Third party exam proctoring locations are available throughout the province. Participants will need to make arrangements with a proctor testing location to have the online exam proctored. The cost of the proctor is not included in the cost of the exam challenge. Participants will need to pay the proctor directly for their services. Please click here to see the list of the current approved proctoring locations.  

Exam challenge participants will only be given one opportunity to pass the exam with a minimum passing grade of 70% or greater .  No challenge exam rewrites are permitted.  Individuals who successfully pass an exam challenge will receive a certificate for having successfully completed the exam challenge and a $150 tuition credit towards their next BC Builder Training qualification (core competency) course registration.  The course credit is valid for 12 months.

 

Passing Grade

Passing grade • All courses have a minimum passing grade of 70%.

 

 Fee Schedule

Duplicate requests for student records • Electronic student records are available through our learning management system bcBuilderTraining2.ca.  A paper copy of the record is available for a fee of $25 + tax.  This includes any duplicate notifications such as course completion letter or employer notification

Dishonoured cheque • $25+ tax

Declined credit card transaction • $25 + tax